Invoice Chase Log & Payment History
When a client disputes an invoice or you need to escalate to legal action, the most important thing you can have is a documented record of every follow-up attempt. InvoiceGrid's chase log records every email, call, message, and note against each invoice — with timestamps — creating a complete payment chase history that protects you if a dispute escalates.
What It Does
Timestamped record of every chase action
Every time you log a chase interaction in InvoiceGrid, it's recorded with a timestamp. Emails sent, calls made, promises received — all documented in chronological order.
Per-invoice and per-client history
The chase log is attached to each individual invoice. You can see the full history of every follow-up for each invoice independently — and the full payment history for each client.
Note any promises, disputes, or partial payments
Log not just that you chased, but what the client said. 'They promised to pay by Friday.' 'They disputed the amount — claiming $200 more in revision work.' 'Partial payment of $500 received.' All captured in the chase history.
Evidence for escalation
When you escalate to a collections agency, solicitor, or small claims court, the chase history is your documented evidence of non-payment and of your reasonable attempts to recover the debt.
For context on accounts receivable management, see Nolo: Small Claims Court Basics.
How It Works
Chase the invoice
Send a reminder email (generated by InvoiceGrid), make a phone call, or send a text to the client.
Log the interaction
Open the invoice in InvoiceGrid and add a chase log entry: the date, the method (email/call/text), and any notes (what the client said, any promises made).
Update the invoice status
Move the invoice to the appropriate stage: Reminded, Follow-up, Escalated. The status and the chase log together tell the full story.
Review history when needed
Before each follow-up, review the chase history to see what was said last time and what the client's response was. This informs the right tone for the next chase.
Important context
InvoiceGrid is not an accounting or invoicing tool. It doesn't create invoices, track expenses, or handle taxes. It's the payment collection layer that works alongside your existing invoicing tool — whether that's FreshBooks, Xero, QuickBooks, or a PDF invoice. See the pricing page for full feature details.
Who Uses This Feature
- Freelancers who need documented evidence of chasing for small claims court
- Agencies maintaining a paper trail for client invoice disputes
- Contractors building evidence for mechanics lien filings
- Lawyers documenting client fee chase history for professional compliance
- Any business that has been burned by a client claiming 'I never received a reminder'
Related Features
All Features
Frequently Asked Questions
Is the chase log useful as evidence in court?+
Yes. Courts and tribunals expect creditors to have made reasonable attempts to recover a debt before filing a claim. A timestamped chase log showing 3–4 follow-up attempts over 30+ days demonstrates this. Export or screenshot your InvoiceGrid chase history as supporting evidence.
Can I log phone calls as well as emails in the chase log?+
Yes. The chase log is flexible — you can log any type of interaction: email sent, phone call made, voicemail left, text message, in-person conversation. Add notes to capture what was said or agreed.
How far back does the chase history go?+
InvoiceGrid retains the full chase history for all invoices on paid plans. You can review the complete timeline of every follow-up, from the first reminder to the final escalation.
Can I export the chase log?+
Chase log export features are available on paid plans. You can export the history as a PDF or CSV — useful for sharing with a solicitor, collections agency, or court.
What should I log in the chase history beyond just 'sent reminder'?+
Log client responses ('said they'd pay by end of week'), partial payments received, dispute claims made by the client, names of people you spoke to at the client company, and any promises to pay with specific dates. The more detailed the log, the stronger your evidence if needed.
Ready to Track Your Invoices Visually?
Stop losing track of who owes you money. InvoiceGrid gives you a visual Kanban board, chase history, and professional email reminders.